About Us

FAQ


Company|Billing|Claims|Policyholders|Resources

Company

What kind of insurance do you offer?

SECURA Insurance provides insurance coverage for businesses, homes and autos, farms, agribusinesses, and nonprofits.

What states do you offer insurance in?

SECURA Insurance offers insurance in Arizona, Colorado, Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, North Dakota, and Wisconsin.

How do I get a quote from SECURA Insurance?

You can get a quote by contacting a local independent insurance agent using our Find an Agent locator.

How do I find an agent?

Visit secura.net/agent-locator to find an independent insurance agent in your area.

I’m an independent agent. How do I become appointed with SECURA Insurance?

We truly value our independent agency partners. Please contact us to learn more about becoming appointed with SECURA Insurance.

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Billing

Can I pay my bill online?

Yes, you can pay your bill online. Click here to learn about payment options available. You will need your account or policy number, last name or business name, and either the account holder’s ZIP code or the agency number.

What billing options are available?

We offer several payment options, including online payment, SurePay EFT, mail, and phone. Click here to learn more about bill payment options.

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Claims

How do I file a claim?

There are many ways to file a claim:

  1. Online at secura.net
  2. Through your independent agent
  3. Calling SECURA directly at 800-318-2136

What happens after I file a claim?

Your claim will be set up and assigned a claim number by a claims representative. That claims representative will be in touch with you within 24 hours.

If your vehicle is not drivable or if you are involved in a serious accident, please call 1-800-318-2136 as soon as possible and we can assist you.

If you have a serious property claim, such as a fire, serious windstorm, or anything else that makes your home or business not livable, please call 1-800-318-2136 for assistance.

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Policyholders

Where can I find my policy information?

Contact your agent to access policy information. If you are a MILE-STONE® Personal Lines policyholder, you can access policy information on mySECURA.

What should I do if I want to make changes or have questions about my policy?

If you want to make changes or have questions about your policy, please contact your independent agent.

How do I get new insurance ID cards?

Contact your agent to get new ID cards. If you are a MILE-STONE Personal Lines policyholder, you can use mySECURA to obtain your auto ID cards.

How do I obtain a certificate of insurance?

If you need a certificate of insurance, please contact your agent.

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Resources

What is mySECURA?

mySECURA is available to MILE-STONE Home & Auto policyholders. It is a centralized location to submit claims, access policy documents, view auto ID cards, and much more. Click here to register for mySECURA.

Do you have an app?

We don’t have an app, but MILE-STONE Home & Auto policyholders have access to mySECURA, a centralized location to submit claims, access policy documents, view auto ID cards, and more.

What is Nurse Hotline?

Through our partnership with Medcor, SECURA’s Nurse Hotline is offered as a free benefit for Work Comp policyholders, breaking down barriers to early treatment of workplace injuries. To learn more, click here.

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